You have 30 days from the date on which the goods were received to return or exchange an item. All UK returns and exchanges are arranged through our Returns & Exchanges Portal.
For the festive period we extend our usual 30 days returns window. All orders placed between 1st November and 24th December can be returned until 24th January.
Items must be unworn, unwashed, free from odour, and in original condition with packaging and tags intact. Returns that do not meet these requirements may not be accepted.
How to return or exchange (UK)
- Repackage your items securely. Make sure all tags and packaging are intact.
- Start your return or exchange in our Returns & Exchanges Portal and follow the steps.
- Send your parcel. Generate a Royal Mail label or QR code, then drop off at your local Post Office or Royal Mail Customer Service Point. Exchanges and refunds to credit are free. For standard refunds a £3.95 fee will be deducted. Please keep your proof of postage.
Always include your order number inside or on your parcel - this helps us process your return as quickly as possible.
Refund and exchange options
- Exchanges: Free. (You can select Instant Exchange in the portal if you need the exchange item quickly)
- Refund to credit (gift card): Free. Gift cards issued from returns are valid for 6 months.
- Refund to original payment method: £3.95 fee deducted. Original delivery charges are non-refundable.
- Faulty or incorrect items: Returned free of charge for a full refund.
Returns are normally processed within 10 working days of arrival at our warehouse. Processing may take longer during busy gifting periods such as January. A confirmation email will be sent once your return or exchange has been processed.
Why is there a fee?
Managing returns has a cost for both the environment and our business. The small £3.95 fee on standard refunds helps us reduce unnecessary returns and keep prices fair for everyone. Exchanges and refunds to credit remain free so you can shop with confidence.
Refunds are made to your chosen method: either a British Attire gift card (free) or your original payment method (£3.95 fee applies). If an item is returned in unsuitable condition, we reserve the right to send it back at your expense.