You have 30 days from the date on which the goods were received to return or exchange an item. All UK returns and exchanges are arranged through our Returns & Exchanges Portal.
For the festive period we extend our usual 30-day returns window. All orders placed between 1st November and 24th December can be returned until 24th January.
You also have the legal right to cancel your order within 14 days of receiving it, without giving any reason.
Items must be unworn, unwashed, free from odour, and in original condition with packaging and tags intact. Returns that do not meet these requirements may not be accepted.
Free returns with Checkout+
Exchanges and refunds to credit are always free.
For refunds to your original payment method, add Checkout+ return protection to your order at checkout for £1.95 and your return is free.
Without Checkout+, a £4.95 return label fee applies to refunds to your original payment method. This is paid in the portal when you create your return.
How to return or exchange (UK)
- Repackage your items securely. Make sure all tags and packaging are intact.
- Start your return or exchange in our Returns & Exchanges Portal and choose an exchange, store credit or a refund.
- Send your parcel. Generate a QR code, then drop off at your local Post Office or Royal Mail Customer Service Point. Please keep your proof of postage.
Always include your order number inside or on your parcel — this helps us process your return as quickly as possible.
Refund and exchange options
- Exchanges: Free. (You can select Instant Exchange in the portal if you need the exchange item quickly)
- Refund to credit (gift card): Free. Gift cards issued from returns are valid for 6 months.
- Refund to original payment method: Free with Checkout+, otherwise a £4.95 return label fee applies.
- Faulty or incorrect items: Returned free of charge for a full refund.
Returns are normally processed within 10 working days of arrival at our warehouse. Processing may take longer during busy gifting periods such as January. A confirmation email will be sent once your return or exchange has been processed.
Why is there a fee?
Managing returns has a cost for both the environment and our business. The £4.95 fee on refunds to your original payment method helps us reduce unnecessary returns and keep prices fair for everyone. Exchanges and refunds to credit remain free, and Checkout+ covers the fee for £1.95 at checkout, so you can shop with confidence.
If an item is returned in unsuitable condition, we reserve the right to send it back at your expense.