You have 30 days from the date on which the goods were received to return an item. All international returns are arranged through our Returns Portal.
For the festive period we extend our usual 30-day returns window. All orders placed between 1st November and 24th December can be returned until 24th January.
Items must be unworn, unwashed, free from odour, and in original condition with packaging and tags intact. Returns that do not meet these requirements may not be accepted.
Please note that international exchanges are not available. If a different item or size is required, a new order will need to be placed. We are working with our carriers to hopefully offer this soon.
Free returns with Checkout+
For orders shipped to Germany, France, Italy, Ireland, Netherlands, Spain, Belgium, Austria, Portugal, Switzerland, the United States and Canada, add Checkout+ return protection to your order at checkout and your return label is free:
- Europe: €3.95
- North America: $5.95
Without Checkout+, our carrier return label costs £24.95. This is paid in the portal when you create your return. Alternatively, you can use your own courier, provided you obtain proof of shipping.
All other countries: please start your return in the portal as normal and send it back with your own carrier, provided you obtain proof of shipping.
Duties & taxes refunds on international orders:
Where duties and taxes are paid at checkout, these charges are paid directly to local customs authorities by the recipient as the importer of record. If an item is returned, any duties or taxes already paid are not refundable by us or our carriers. In some countries, customers may be able to apply directly to their local customs authority for a refund, subject to local regulations and time limits.
How to return (International)
- Repackage your items securely. Make sure all tags and packaging are intact.
- Start your return through our Returns Portal and follow the steps.
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Choose your return method.
- Germany, France, Italy, Ireland, Netherlands, Spain, Belgium, Austria, Portugal, Switzerland, the United States and Canada: use our carrier label (free with Checkout+, or £24.95 without), or your own courier.
- All other countries: use your own courier.
If you use your own courier, please obtain proof of shipping.
Always include your order number inside or on your parcel — this helps us process your return as quickly as possible.
Returns are normally processed within 10 working days of arrival at our warehouse. Processing may take longer during busy gifting periods such as January.
Refunds are made to the original payment method (minus the original delivery charge). If an item is returned in unsuitable condition, we reserve the right to send it back at your expense. A refund confirmation email will be sent once your return has been processed.